Product Operations Lead

At Redpin, our mission is to bring global citizens and businesses together by simplifying life's most important payments. Our world-class payments network and human-centric customer service touches a vast global community across 15,000+ partners, 235 territories and two flagship brands, Currencies Direct and TorFX. Our B2B solutions are designed to streamline transactions and enhance user experience across the globe.

The Role

The Product Operations Lead will report directly into the CPO. You will play a crucial role in ensuring the efficient development and operation of Redpin products and services. Working closely with cross functional teams, you will drive product and feature excellence, optimizing operational processes to ensure we achieve our ambitious product vision over the next 3 years. You will be the glue for smooth operation of product development and improvements within the organisation

What you’ll be doing

• Drive product excellence by working closely with cross functional teams to determine best practices and develop playbooks to operationalise these practices.
• Mapping & cultivating the best-case practices in product teams and scaling them across the organisation.
• Define and support with product governance and decision-making across the organisation.
• Analyse operational data and metrics to identify trends, track performance and make data-driven decisions
• Eliminate the friction in rollouts & experiments, across internal & external stakeholders.
• Ensuring things are being implemented the right way, maximising the outcome.
• Implement cross-functional feedback loops and support with prioritisation to inform our product roadmap.
• Ensuring the product and engineering teams can perform at maximum velocity
• Consolidate customer feedback into actionable objectives for the product team

What we’re looking for

• Bachelor's or master's degree in computer science, engineering, business or a related field
• Experience in product operations, project management, or a related role, preferably in the technology, SaaS and/ or real estate industry.
• A passion for delivering an outstanding user experience and the ability to develop a deep understanding of complex products and their use cases.
• Operational expertise. You have experience creating systems built for scale and seek to build for efficiency. You can think in systems and gravitate towards building things that run on their own leveraging technology where appropriate.
• You have experience leading and managing multiple projects in a fast-paced and rapidly changing organisation and you’re comfortable with both strategy and execution.
• Connecting the dots and connecting people comes naturally to you; you’re skilled at synthesising information and varying stakeholder viewpoints to identify a path forward.
• Close alignment with our values and can share examples of how you have demonstrated them.

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for cross border currency exchange and payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward, together.

Currencies Direct is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.